Privacy policy

At Blinkit Mart, accessible at https://blinkit-mart.in/, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or place an order.

1. Information We Collect

When you visit our website, contact us, or place an order, we may collect the following information:

  • Name

  • Mobile number

  • Email address

  • Billing and shipping address

  • Order and transaction details

  • Information you provide when contacting customer support

  • Basic website usage and device information, such as browser type, IP address, and pages visited

We collect only the information reasonably required to operate our website, process orders, and provide customer support.

2. How We Use Your Information

We may use your information to:

  • Process and confirm your orders.

  • Arrange packaging, shipping, and delivery.

  • Provide order updates and customer support.

  • Process cancellations, returns, replacements, and refunds.

  • Improve our website, products, and shopping experience.

  • Prevent fraudulent, unauthorized, or suspicious transactions.

  • Comply with applicable legal and regulatory requirements.

3. Sharing of Information

We do not sell or rent your personal information to third parties.

However, we may share relevant information with trusted service providers when necessary to operate our business, including:

  • Payment gateway and payment processing providers.

  • Fulfillment, packaging, shipping, and logistics partners.

  • Website hosting and technology service providers.

  • Customer support and operational service providers.

  • Government authorities or regulatory bodies when required by law.

These parties may receive only the information reasonably necessary to perform their services or meet their legal obligations.

4. Payment Information

Online payments may be processed through third-party payment service providers. We do not intend to store complete payment card details on our website. Payment information is handled according to the security and privacy practices of the relevant payment provider.

For Cash on Delivery (COD) orders, we may collect the information required to confirm and deliver your order.

5. Cookies and Website Technologies

Our website may use cookies and similar technologies to improve website functionality, remember preferences, understand website traffic, and enhance the shopping experience.

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect some website features.

6. Data Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, misuse, loss, alteration, or disclosure.

However, no method of online transmission or electronic storage is completely secure. Therefore, we cannot guarantee absolute security of information transmitted over the internet.

7. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this policy, provide our services, resolve disputes, maintain business records, and comply with applicable legal requirements.

8. Your Privacy Rights

Subject to applicable laws, you may request access to, correction of, or deletion of your personal information. You may also contact us with questions or concerns about how your information is being used.

To make a privacy-related request, please email us at support@blinkit-mart.in.

9. Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of those external websites. We encourage you to review their privacy policies before sharing personal information.

10. Children's Privacy

Our website is not intended to knowingly collect personal information directly from children without appropriate consent where required by applicable law. If you believe a child has provided us with personal information inappropriately, please contact us so we can review the matter.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website features, or applicable legal requirements. Any updated version will be published on this page with the revised effective date, where applicable.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

Business Name: Blinkit Mart

Website: https://blinkit-mart.in/

Email: support@blinkit-mart.in/

We are committed to addressing privacy-related queries and providing a transparent shopping experience.